Troubleshooting
Sign-in says "failed"
- Check that you verified your email — re-send the verification from the sign-in page.
- If you have 2FA enabled, make sure your device's clock is accurate.
- Recently reset your password? Old session cookies are invalidated — clear cookies for the domain.
Webhook didn't fire
- Check
Workspace settings → Webhooks → Deliveriesfor the recent attempt and response code. - Five consecutive failures auto-disable the subscription; re-enable to give it a fresh runway.
- SSRF guard refuses private/loopback hostnames in production. Use a public URL.
Public API returns 429
- You're past the per-plan rate limit. Slow down to the limit shown in
Retry-After. - Need higher limits? Upgrade or contact support for an enterprise plan.
I'm not receiving emails
- Check spam — verification / reset emails come from
lingoseal.com. - Make sure SPF / DKIM aren't blocking via your corporate gateway.
- If you're self-hosting and didn't configure Resend (or SMTP), emails log to the server console only.
Stub page — more scenarios will land as customer reports surface them.