Frequently asked questions

Couldn't find an answer? Email support@lingoseal.com or open a thread in the in-app help.

What's included in the Free plan?

3 projects, 5,000 translation keys, 3 seats, and 7-day audit-log retention. Public API access is rate-limited to 30 requests per minute.

Do I get a free trial of the paid tiers?

Yes. Every new workspace starts on a 14-day Business-level trial: unlimited projects and seats, and up to 250,000 translation keys. At the end of the trial, the workspace drops to the Free plan unless you upgrade.

What happens to my data if I cancel?

When you cancel a paid subscription, the workspace stays on the current tier until the period you've paid for ends, then lands on the Free plan — permanently, with all your data intact. Content above the Free limits stays readable and exportable; creating more is blocked until you're back under the caps or re-subscribe.

Where do payments happen?

Stripe handles all checkout, billing, and invoice management — we never see your card number. Manage your subscription, update your payment method, or download invoices from the Stripe Customer Portal linked from your workspace's billing page.

Can I enforce 2FA on my workspace?

Individual users can enable TOTP-based 2FA from their account settings today. Workspace-wide enforcement (Business tier feature) is on the roadmap.

Do you support SSO / SAML?

Azure AD is available out of the box on every plan. SAML / OIDC for arbitrary identity providers is on the enterprise roadmap — talk to sales if you need it.

How do outbound webhooks work?

Register a URL under Workspace settings → Webhooks with the events you care about. We sign each delivery with HMAC-SHA256 using a per-webhook secret. Failed deliveries retry with exponential backoff over ~9 hours; a webhook auto-disables after 5 consecutive failures.

What are the public-API rate limits?

Per workspace: Free 30 req/min, Team 300, Business 3,000, Enterprise negotiated. Burst capacity = 1 minute of sustained traffic. 429 responses include a Retry-After header.

Where is data stored?

Hosted in the EU by default. Enterprise customers can request US-region hosting under contract.